Refund & Return

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

• Items must be unused and in original packaging
• Products must be returned in the same condition received
• Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, opened or used cleaning products may not be eligible for return unless damaged or defective upon arrival.

Refunds

Once your return is received and inspected, we will notify you regarding approval status. Approved refunds are issued to the original payment method within several business days.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the issue so we can resolve it quickly.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact for Returns

For return assistance, email us at support@thescentralvalley.com